Order processing time
All orders are processed within 1 to 2 business days (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification after your order has shipped. We are always trying to process everything as fast as we can, but sometimes we may experience high volume of orders, so processing may take a little bit longer than usual.
UK
Standard Delivery time: 1-3 working days
- Orders below £34.00 will be charged a £3.95 shipping fee
- Orders above £34.00 will be shipped free of charge*
* Free delivery applies to UK Mainland deliveries only, excluding the Highlands and Islands (EU charges applies for Highlands and Islands)
EU
Standard Delivery time: 2-5 working days*
- Orders below £85.00 will be charged a £12.50 shipping fee
- Orders above £85.00 will be shipped free of charge
* EU Orders: All VAT, Duties & Customs fees are included in the price. We ship ‘Delivered Duty Paid’ (DDP), so there are no hidden charges or surprise fees on delivery.
US*
Standard Delivery time: 1-4 working days*
- Orders below £125.00 will be charged a £17.00 shipping fee
- Orders above £125.00 will be shipped free of charge
* US Orders: All Customs, Duties & Taxes are pre-paid by Bahoma. No surprise fees on delivery – guaranteed.
Rest of the World
Standard Delivery time: 2-7 working days
Standard Shipping: £35.00
FREE Shipping: Orders over £200
Note: For countries outside the UK, EU, and USA, local import duties and taxes may apply upon delivery.
Shipping rates
Final shipping costs and free delivery thresholds are automatically applied at checkout before you pay.”
Order tracking information
Once we have dispatched your order, we will send a shipment notification containing a tracking number to an email address provided.
Deliveries will be made by the Carrier to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
Goods are sent at our risk until signed for by you or by any other person at the address you have given to us. Signing “Unchecked”, “Not Checked” or similar is not acceptable. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimize your inconvenience.
Please be aware that we are charged for any returned parcels, and this is usually more expensive than original postage cost. This charge will be passed onto you if you have failed to:
- Settle the payment for duties/taxes
- Collect parcel
- Re-arrange delivery
- Provide us with correct/deliverable address
Restocking fee of £15 will be deducted from your refund for any returns which resulted from points above. Your original postage will also not be refunded.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
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