Returns & Exchanges

The Bahoma “Scent Satisfaction” Guarantee

Choosing a fragrance online should be a joy, not a risk. If you receive a scent and find it isn’t quite right for your home, we will happily exchange it for a different fragrance from the same collection.

• The Rule: The item must remain unused, unlit, and in its original packaging.

• The Result: Complete peace of mind as you explore our fragrance library.

Our 14-Day “Change of Mind” Policy

If you wish to return your items for a full refund rather than an exchange, you may do so within 14 days of delivery.

How to Return or Exchange:

1. Notify Us: Contact us at contact@bahoma.com within 14 days of receiving your order. Please state if you would like a Refund or a Scent Exchange.

2. Condition: To be eligible, items must be returned unused, in their original packaging, and in a fully resalable condition.

3. Ship It: We recommend using a recorded delivery service to ensure your return reaches us safely.

Refunds & Processing

Once we receive and inspect your return, we will issue a refund to your original payment method (or dispatch your exchange) within 14 days.

Faulty or Incorrect Items

In the unlikely event that your order arrives damaged or incorrect, we will cover all postage costs for the return and provide a swift replacement or a full refund.

Cancellations

You may cancel your order at any time up to the point of dispatch for a full refund.