We always strive to provide our customers with the finest fragrances and goods, however, if you are not happy with your purchase, below you can find information on how you may return or exchange our products.

If you wish to return your order or a part of it for a refund or exchange, please complete the form following the link above or notify us in writing by sending an email to: contact@bahoma.com  within 14 days from a date of a delivery. 

Unless faulty, refunds will be issued for goods which are returned in perfect and fully resalable condition.  It is your responsibility to secure a parcel to make sure returned products are not damaged in transit.  If the goods become damaged before reaching Bahoma we reserve a right to refuse issuing the refund.

*Please note that, with an exception of incorrectly supplied or faulty goods, items which have been especially made to your specification cannot be returned.

When returning the items, we strongly recommend using recorded delivery service or another secure method of delivery and retaining any proof of dispatch, as unfortunately, we cannot award refunds for goods which have been lost during transit.

Please note that postage or other costs of the return will not be refunded unless you have received faulty or incorrectly supplied goods.

Once we receive the returned goods, we will issue a refund to an original account/method of payment within 14 days. If you have requested an exchange, replacement products will be dispatched within 14 days and will be delivered using our standard shipping method.