OFFICE CLOSURE Thursday 14/04 – Monday 18/04 included. All mail orders placed from 13/04 onward will be processed on Tuesday 19/04.
Taxes and Duties
From 1st January 2020 all orders from outside United Kingdom will now incur import VAT and may incur import duties/customs charges. Receiver is responsible for paying additional taxes/vat, fees, charges or import duty on each purchase. Bahoma London will not be held responsible for any of the above. We kindly ask you to inform us if you decide against covering these costs before your order is despatched.
Please be aware that we are charged for any returned parcels and this is usually more expensive than original postage cost. This charge will be passed onto you if you have failed to:
- Settle the payment for duties/taxes
- Collect parcel
- Re-arrange delivery
- Provide us with correct/deliverable address
Restocking fee of £15 will be deducted from your refund for any returns which resulted from points above. Your original postage will also not be refunded.
- Standard Delivery time: 1-3 working days
- Orders below £40 will be charged a £6.5 shipping fee
- Orders above £40 will be shipped free of charge*
*FREE DELIVERY applies to UK Mainland deliveries only, excluding the Highlands and Islands (EU charges applies for Highlands and Islands)
- Standard Delivery time: 4-7 working days*
- Orders below £100 will be charged a £25 shipping fee
- Orders above £100 will be shipped free of charge
- Standard delivery time: 4-7 working days*
- Shipping fee: £30 applies to all orders
- Standard delivery time: 1-4 working days**
- Shipping fee: £25
*We cannot guarantee delivery dates for EU/International shipments as they are subject to customs clearance in the destination country.
**We are unable to ship orders with items classified as Dangerous Goods (i.e. room spray, eau de parfum, eau de toilette)
Order tracking infromation
Once we have dispatched your order, we will send a shipment notification containing a tracking number to an email address provided.
Returns and exchange policy
We always strive to provide our customers with the finest fragrances and goods, however, if you are not happy with your purchase, below you can find information on how you may return or exchange our products.
If you wish to return your order or a part of it for a refund or exchange, please complete the form following the link above or notify us in writing by sending an email to: firstname.lastname@example.org within 14 days from a date of a delivery.
Unless faulty, refunds will be issued for goods which are returned in perfect and fully resalable condition. It is your responsibility to secure a parcel to make sure returned products are not damaged in transit. If the goods become damaged before reaching Bahoma we reserve a right to refuse issuing the refund.
*Please note that, with an exception of incorrectly supplied or faulty goods, items which have been especially made to your specification cannot be returned.
When returning the items, we strongly recommend using recorded delivery service or another secure method of delivery and retaining any proof of dispatch, as unfortunately, we cannot award refunds for goods which have been lost during transit.
Please note that postage or other costs of the return will not be refunded unless you have received faulty or incorrectly supplied goods.
Once we receive the returned goods, we will issue a refund to an original account/method of payment within 14 days. If you have requested an exchange, replacement products will be dispatched within 14 days and will be delivered using our standard shipping method.
Cancelling an Order
In most cases, you may cancel your order for any reason up to the point of a dispatch. If you do decide to cancel your order you will be refunded in full within 14 days. You must notify us of your intention to cancel an order by email or by phone.
This right does not apply to any customised products and we reserve a right to refuse accepting the return and issuing the refund.