Delivery

UK

  • Standard Delivery time: 1-3 working days
  • Orders below £30 will be charged a £5 shipping fee
  • Orders above £30 will be shipped free of charge*

*FREE DELIVERY applies to UK Mainland deliveries only, excluding the Highlands and Islands (EU charges applies for Highlands and Islands)

EU

  • Standard Delivery time: 2-5 working days
  • Orders below £60 will be charged a £15 shipping fee
  • Orders above £60 will be shipped free of charge
  • Express delivery time*: 1-3 working days
  • £22 shipping fee applies to all orders


*EXPRESS EU and NON-EU DELIVERY
 is currently not available for products classified as dangerous goods (room spray and eau de toilet)

International Deliveries

  • Standard delivery time: 2-7 working days
  • Shipping fee: £35 applies to all orders
  • Express delivery time*: 1-3 working days
  • £39 shipping fee applies to all orders


*EXPRESS EU and NON-EU DELIVERY is currently not available for products classified as dangerous goods (room spray and eau de toilet)

USA

All orders shipped to the United States benefit from express delivery service.*

  • Delivery time: 1-3 working days*
  • Shipping fee: £20

*Please note that we are unable to offer express delivery service on orders containing products classified as dangerous goods, i.e., room sprays and eau de toilets.

Order tracking infromation

Once we have dispatched your order, we will send a shipment notification containing a tracking number to an email address provided.  

Returns

Returns and exchange policy

We always strive to provide our customers with the finest fragrances and goods, however, if you are not happy with your purchase, below you can find information on how you may return or exchange our products.

If you wish to return your order or a part of it for a refund or exchange, please complete the form following the link above or notify us in writing by sending an email to: contact@bahoma.com  within 14 days from a date of a delivery. 

Unless faulty, refunds will be issued for goods which are returned in perfect and fully resalable condition.  It is your responsibility to secure a parcel to make sure returned products are not damaged in transit.  If the goods become damaged before reaching Bahoma we reserve a right to refuse issuing the refund.

*Please note that, with an exception of incorrectly supplied or faulty goods, items which have been especially made to your specification cannot be returned.

When returning the items, we strongly recommend using recorded delivery service or another secure method of delivery and retaining any proof of dispatch, as unfortunately, we cannot award refunds for goods which have been lost during transit.

Please note that postage or other costs of the return will not be refunded unless you have received faulty or incorrectly supplied goods.

Once we receive the returned goods, we will issue a refund to an original account/method of payment within 14 days. If you have requested an exchange, replacement products will be dispatched within 14 days and will be delivered using our standard shipping method.

Cancelling an Order

In most cases, you may cancel your order for any reason up to the point of a dispatch. If you do decide to cancel your order you will be refunded in full within 14 days.   You must notify us of your intention to cancel an order by email or by phone.

This right does not apply to any customised products and we reserve a right to refuse accepting the return and issuing the refund.